NEW ZEALAND CUSTOMERS:
HOW DO I RETURN AN ITEM?
In order to return an item it must meet all the requirements that are listed in our Returns Policy HERE. Please note, postage will be at the customers expense.
If you are an Australian Customer please follow all the prompts above, or click HERE to begin. Once that is completed and you have purchased and printed your return label please pack your return neatly and place it in a bag along with your invoice and drop it off at your local post office or place it inside a street PO Box.
If you are an International Customer, please follow the steps above to return. You will need to purchase a returns label from your local post office or post it back with the courier of your choice.
Please note that returns from different order numbers cannot be processed together but can be posted out together.
Once your return is received we will try to have it processed within 5 business days. You will receive an email with your credit note, you may need to check your junk mail . If you have not received your credit note after 5 business days please email us at firstname.lastname@example.org so we can look into it for you.
Please make sure you included a note with your full name and order number. If not we will not be able to identify who the return is from.
WHAT IF MY ITEM IS FAULTY?
We are sorry that your item did not arrive in perfect condition. Please follow the steps in our return portal above. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item. This is under MVE Boutiques discretion.
WHAT IF I RECEIVE AN INCORRECT ITEM?
We are sorry if we made a mistake with your order. Please follow the steps in our return portal above.
HOW WILL MY RETURN BE PROCESSED?
Once the item/s are received, they will be checked to make sure they meet the conditions HERE and once cleared, you will be emailed a credit note for the purchase price (excluding original shipping cost and discounts) directly to the original email used for your purchase.
We endeavour to process returns as soon as they are received but please allow up to 5 business days for it to be processed. You will receive email notification with your Gift Card once finalised. We cannot process returns until your item(s) have physically reached our returns department. We recommend keeping a copy of your tracking number as we will not be responsible for parcels lost in transit.
Purchases made using AFTERPAY or ZIPPAY follow the same return conditions. You will be issued a credit note upon receiving your items. Continue to pay your balance off in the normal payment schedule to Afterpay or Zippay. Your Billy J credit will be available to be used immediately. We cannot cancel AFTERPAY or ZIPPAY payments if you choose to send back your order.
CAN I GET A REFUND?
We do not offer refunds. You will receive an online credit note for a return that is accepted. Our store credits do not expire and can be used at anytime on any items. For more information please have a read of the full returns policy HERE.
CAN I EXCHANGE AN ITEM?
We do not facilitate exchanges. If you would like to exchange your item for something else, please return your item(s) as per the above instructions. We recommend you use your online credit to purchase the alternative size / product.
DO I HAVE TO PAY SHIPPING FOR MY RETURN?
International and Domestic customers will need to cover the cost of their return. Please keep your tracking number.
HAVE YOU RECEIVED MY RETURN?
Please check your tracking number HERE to see if it has arrived. If it has arrived, please allow up to 5 business days to process