FAQs
Some of our amazing customers frequently asked questions:
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Are you shipping to New Zealand?
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Why does the product image colour very in shade?
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Are the prices in AUD?
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Are the sizes Australian sizes?
Sizes are based on MVE boutique sizes. Size may vary between brands.
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Is there a minimum for Afterpay purchases?
There is a minimum spend of $100 to be able to check out with Afterpay.
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Do you refund?
Can I wash my item/s and then return them?
Item/s that have been washed will not be accept as they are not in new condition
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What are your dispatch timeframes?
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DO EXPRESS ORDERS OVERRIDE THE DISPATCH TIMEFRAMES?
They do not. Express orders means that your order will be shipped via express post with Australia Post. They will be dispatched as per the Dispatch Timeframes below and Australia Post will express it to you.
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Can I cancel my order for a refund of it hasn’t been sent?
If order/s have NOT BEEN SHIPPED OR BEEN DROPPED OFF AT THE POST OFFICE and we have been contacted within 24 hours of placing order we can try to put through a cancellation, each case will differ so please email. Any accepted cancellations will be charged a processing fee of 6% of the entire order.(THIS IS NOT THE CASE FOR ANY RETURNS FOR CREDITS/EXCHANGES OR IF THE ITEM IS FAULTY).
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If I'm an international customer and place an order, will i have to pay taxes/duties?
Customer/s own country customs taxes/duties are not included in the order and must be paid by customer upon delivery, if or when their respective country charges.
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Do you ship internationally?
Unfortunately we do not at this stage.
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Can i use a 3rd party address/Delivery Logistic Service if i live internationally?
Unfortunately we do not ship to 3rd party addresses. Including delivery logistic services.
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Should I read the exchange/return policies before I purchase?