Exchange & Returns – M.VE BOUTIQUE

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Exchange & Returns

EXCHANGE POLICY

M.VE always wants you to be happy and in love with your purchase but if you would like you can return your purchase for an online exchange or online 6 month credit note. Exchanges need to be in accordance with out "Original garment state/Return requirements" (please scroll down to read).

We do NOT REFUND for change of mind.

We do not refund unless faulty (deemed by the manufacturer as faulty), please contact us via email to inquirer about an RA.

  • PLEASE NOTE that ALL SALE STOCK SALES ARE FINAL & that we do NOT exchange/credit unless deemed faulty by us or manufacturer. SALE items include: flash sales, one off sales, boxing day sales or any time an item is sold under the RRP price (so it being marked down) etc,
  • SWIMWEAR, UNDERGARMENTS, or EARRINGS/JEWELLERY are final sale for hygiene reasons, unless the goods are deemed to be faulty by our Quality Assurance Department.
  • Footwear may, but not all, be slightly scuffed on the bottom sole (sale shoes, especially heavily reduce, may be heavily marked on the bottom sole), but NOT WORN, as customers in store may have tried on. This does not take away from the purpose of the shoe. Any question in regards to footwear please email m.veboutique@ymail.com before purchase
  • Stock may be shared between physical stores and online.
Postage is NON refundable. Additional re-delivery freight charges will apply if customer requires exchange of an item.
ONCE PAYMENT HAS BEEN MADE WE DO NOT ACCEPT CANCELLATIONS OF ORDERS AND EXCHANGE/RETURN POLICY APPLIES.

RETURNS POLICY

We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an online exchange or online credit note (we do NOT REFUND for change of mind, unless deemed faulty by the manufacturer or us).
 

We need to be notified within 7 days from delivery (post office delivery) via email and posted out with in 5 days once RA is issued.

Notification via email of your intention to return BEFORE item is sent as RA (Return Authorization) number will be needed on all returns.

Must be sent back in a EXPRESS POST BAG (which is tracked) and note attached with below details.

If item is not received we do not take responsibility on lost packages.

If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.

Returns must be in accordance with our "Original garment state/Return requirements" (listed below).

M.VE reserve the right to reject a return if we conclude it is not in a new condition.

In the rare event that a return is rejected the decision is final and not negotiable.


To return item once RA issued, email to m.veboutique@ymail.com, with in the timeframe stated above. You must provide us with the following information included in return.
 
a. Date of Purchase
b. RA number (Return Authorization) (given when first notification email is received from customer)
c. Reason for return (wrong size, didn't love etc.)
d. Action desired (exchange, credit note)

The original receipt and RA number must in all cases accompany any returned goods, if not the return may not be accepted.
If the tracking of your return shows it has been delivered to our warehouse, but you have not received a credit within five business days of the delivery date, please follow up by emailing m.veboutique@ymail.com.

Freight charges are non-refundable. REFUNDS (IF REFUND IS APPROVED BY OUR TERMS AND CONDITIONS) CAN TAKE UP TO 6 WORKING DAYS WHICH IS DUE TO BANKING RULES AND IS OUT OF OUR HANDS.

INTERNATIONAL RETURNS
 

For international returns, your items must be sent back within 10 days of receiving the item. Because of longer shipping times internationally, we do not include shipping time in this 10 day period, so you will have ample time to return your item. (I.e. you have 10 days from when you receive the product or is ready for pick up to when you send it back). Tracking number needs to be emailed to us at m.veboutique@ymail.com.

If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.

Any returns accepted outside this period may be subject to a restocking fee.

All returns must be first issued with an RA and in accordance to our "Original garment state/Return requirements" guidelines listed below.

If the tracking of your return shows it has been delivered to our warehouse, but you have not received a credit within five business days of the delivery date, please follow up by emailing m.veboutique@ymail.com.

 

ORIGINAL GARMENT STATE/ RETURN REQUIREMENTS GUIDELINES

M.VE is unable to accept items that have had the tags removed, been worn or washed.Item/s must be in new condition.

Item/s which smell of ladies perfume/deodorant will automatically be returned.

Item/s that have make up, tan stains or any other stain will automatically be returned.

Item/s that have been worn or tried on without proper care will automatically be returned.

Postage fee will be charged, so please take due care when trying on your order.


FAULTY ITEM

All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us.

Upon a faulty item return it will be inspected by our Quality Assurance Department, then we send back to the corresponding manufacturer and if they deemed the item/s to be faulty due to manufacturing or fabric, M.VE are happy repair or exchange goods or replace. If none of the 3 prior option can be achieved we then refund. If deemed NOT to be faulty, it will not qualify for an replace,repair or exchange and will be returned to you with re-delivery charges attached. Postage is non refundable.

NEED TO KNOW

NO return/exchange will be accepted through the South Melbourne/Heidelberg store for website orders as the stores do not have access to online order details.
Any inquires in regards to orders are to ONLY be emailed to m.veboutique@ymail.com and not through the South Melbourne/Heidelberg store. We can not answer your questions if you call in stores as the online customer service is dealt with in head office and only by email. South Melbourne/Heidelberg store do not have access to your online order information.
 

 

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