For international returns, your items must be sent back within 10 days of receiving the item (date received as stated by courier company used). Because of longer shipping times internationally, we do not include shipping time in this 10 day period, so you will have ample time to return your item. (I.e. you have 10 days from when you receive the product or is ready for pick up to when you send it back). Tracking number needs to be emailed to us at firstname.lastname@example.org.
If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.
Any returns accepted outside this period may be subject to a restocking fee.
All returns must be first issued with an RA and in accordance to our "Original garment state/Return requirements" guidelines listed below.
If the tracking of your return shows it has been delivered to our warehouse, but you have not received a credit within five business days of the delivery date, please follow up by emailing email@example.com.
ORIGINAL GARMENT STATE/ RETURN REQUIREMENTS GUIDELINES
M.VE is unable to accept items that have had the tags removed, been worn or washed.Item/s must be in new condition.
Item/s which smell of ladies perfume/deodorant will automatically be returned.
Item/s that have make up, tan stains or any other stain will automatically be returned.
Item/s that have been worn or tried on without proper care will automatically be returned.
Postage fee will be charged, so please take due care when trying on your order.